Support
Help for Rival Grid
Questions, a bug or a problem with your account? Write to us. We usually respond within a few business days.
Contact
Email is the only support channel. Please do not send passwords.
Email support: info@rival-grid.com
We do not offer phone or live-chat support.
If something does not work
Try these steps first. They solve most problems.
- Check your internet connection. Starting online duels and comparing results needs one.
- Close the app completely and open it again.
- Update Rival Grid to the latest version from your app store.
- Restart your device if the problem persists.
Still stuck? Email us with what happened, your device model, your operating system version and the version shown under Help & About in the app. A screenshot helps. Do not include passwords.
Frequently asked questions
Do I need an account to play?
No. You can start as a guest without an email address, password or real name. Depending on your app version you can optionally secure your progress with a permanent account (email and password, Google or Apple).
I got a new phone or reinstalled the app. Where is my progress?
Guest progress lives on that guest account and is not recovered after a reinstall or on another device. If you secured your progress with a permanent account, sign in with it. Purchases, such as Remove Ads, can be restored from the store account you bought them with.
Do I need to be online to play?
Starting new online duels and comparing results with other players needs an internet connection. The Daily Challenge is available offline.
Why was I matched with an AI rival?
If no human opponent joins your duel, an AI rival plays the same challenge. AI rivals are always marked as AI.
What are Hearts and Duel Slots?
They are part of how Ranked duels are paced. Open duels use slots, and Hearts can be lost in Ranked. You can also earn extra ones by watching an optional rewarded ad.
How do I remove ads or restore a purchase?
Rival Grid offers an optional purchase called Remove Ads. Restore it from the shop in the app with the store account you used. Payments are handled by the Apple App Store or Google Play.
How do I report a player?
Use Report Player in the app. Reports are reviewed to protect fair play. You can also block players.
How do I change my privacy choices?
Open Help & About in the app. There you can change advertising choices (Privacy Options) and turn optional usage analytics on or off (Analytics → Usage Analytics). Usage analytics is off by default and only runs if you have explicitly agreed; you can withdraw your consent there at any time. Push notifications are controlled in your device settings and in the app.
How do I delete my account?
See the account deletion page. You can delete a permanent account in the app, or send a deletion request without the app.